How we make this

The Denial Desk is run by one person: a certified medical coder and auditor with almost 20 years on both the doctor's office side and the insurance side of claims. We keep the brand faceless on purpose, so the work stays about your problem. Instead of asking you to trust a résumé, we show our sources next to every step and date every review.

How we check facts. Every deadline, dollar amount and rule comes from a primary source like CMS, Medicare.gov, HealthCare.gov, the Department of Labor, the IRS, the CFPB, a state Medicaid agency, or KFF for statistics. We link the source next to the fact. When a rule is different for job-based plans, Marketplace plans, Medicare or Medicaid, we say so. Every week we re-check the facts that change most, like Medicare amounts, enrollment dates and Medicaid rules, and we fix anything that's out of date. Each post and kit shows when it was last reviewed.

How we use AI. Our writing is drafted with help from AI tools. Then our founder, a certified medical coding professional, checks every fact against its source. That's the founder checking her own work, not an outside review. Some videos use an AI version of her voice and say so. The Coder's Desk videos are her own voice.

What we can't do. We can't look at your case, call your plan for you, or tell you what to do about your own claim. Kits are self-serve. For one-on-one help, start with Who will help me for free?

What we won't do. We don't sell for or take money from insurers. We don't ask for your medical records or claim details. We don't promise results, and we don't post made-up success stories.

Found a mistake? Email thedenialdesk@gmail.com with "Correction" in the subject. We'll check it against the source and fix it.

This is general educational information, not legal or medical advice. Rules and deadlines vary by plan and state, so always follow the instructions on your own letters and notices. The Denial Desk is not affiliated with any insurer, hospital, or government agency.

AI disclosure: This page was drafted with help from AI tools, then reviewed and fact-checked by our founder, a certified medical coding professional.

Last reviewed: October 2026

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